Octus Special Recorded Webinar: Threat and Opportunity - AI Impact on Foundever, Transcom and CX BPO Sector

The loan and bond prices of CX BPO services firms Foundever (fka Sitel) and Transcom have slumped amid concerns about AI's impact on the sector. On Nov. 11, Octus’ experts analyzed AI's threats and opportunities for CX BPOs, spotlighting how Foundever and Transcom are positioned for future challenges. Alex Baggallay, UK & Ireland Managed Services leader at Salesforce, shared insights on enabling BPOs with CRM, Data & AI, leveraging his experience co-founding Salesforce's Managed Services team.

  • Giulia Rusconi

    Head of Credit Research

    Octus

  • Robert Schach

    Managing Editor

    Octus

  • Nikhil Varsani

    Credit Analyst

    Octus

  • Alex Baggallay

    UK and Ireland Managed Services Leader

    Salesforce