Octus Special Recorded Webinar: Threat and Opportunity - AI Impact on Foundever, Transcom and CX BPO Sector
The loan and bond prices of CX BPO services firms Foundever (fka Sitel) and Transcom have slumped amid concerns about AI's impact on the sector. On Nov. 11, Octus’ experts analyzed AI's threats and opportunities for CX BPOs, spotlighting how Foundever and Transcom are positioned for future challenges. Alex Baggallay, UK & Ireland Managed Services leader at Salesforce, shared insights on enabling BPOs with CRM, Data & AI, leveraging his experience co-founding Salesforce's Managed Services team.
Giulia Rusconi
Head of Credit Research
Octus
Robert Schach
Managing Editor
Octus
Nikhil Varsani
Credit Analyst
Octus
Alex Baggallay
UK and Ireland Managed Services Leader
Salesforce